Help Documentation

Logging In

To access your Farnano dashboard:

1. Visit the login page
2. Enter your registered email address
3. Enter your password
4. Click "Log In"

Connecting Facebook Business Page

To integrate your Facebook Business Page:

1. Go to Settings > Integrations
2. Click "Connect Facebook Page"
3. Log in to Facebook if prompted
4. Select your business page from the list
5. Grant necessary permissions
6. Verify the connection status

Turning Chatbot On/Off

You can quickly enable or disable the chatbot using the toggle button in the header:

• Locate the toggle switch in the top navigation bar
• Click to toggle between active and inactive states

Chatbot Settings

Customize your chatbot behavior in Settings > Chatbot Settings:

• Adjust response times
• Configure automated messages
• Set business hours
• Customize chatbot personality

Changing Password

To change your password:

1. Navigate to Settings > Change Password
2. Enter your current password
3. Enter your new password
4. Confirm your new password
5. Click "Update Password"

Account Deletion

To request account deletion:

1. Go to Settings > Account Deletion
2. Click "Request Account Deletion"
3. Provide reason for deletion
4. Submit request
5. Wait for support team review

Note: Account deletion requires support team attention and review.

Managing Categories and Products

The product management system allows you to:

• Create, read, update, and delete product categories
• Manage product information and inventory
• Set parent categories for hierarchical organization
• Toggle active status for products and categories

Managing Orders

Key features of the order management system:

• Update order status in real-time
• Generate and manage invoices
• Configure VAT settings
• Set delivery charges (system remembers last value)

Managing Customer Information

Features available in the customer management system:

• Store and update customer information
• Change customer status
• View purchase history
• Manage customer preferences

Trial and Subscription Process

Understanding the subscription system:

• 14-day free trial available without credit card
• Submit subscription request after trial
• Admin approval required for subscription
• Refund policy as per Terms of Service

Managing Complex Queries

Access and manage human handoff logs:

• View complex query logs under Customers > Handoff
• Track transferred conversations
• Manage customer escalations
• Monitor resolution status

Managing FAQs

Create and manage chatbot FAQs:

• Access FAQ management under Customers > FAQs
• Create new FAQ questions and answers
• Edit existing FAQs
• Train chatbot with FAQ responses

Getting Help

For additional support or to report bugs:

• Visit the Support page
• Submit support tickets
• Report technical issues
• Request feature enhancements